Our work puts us in close contact with numerous people throughout every day. We have a responsibility to our employees, their families, and our clients to ensure the safest environment possible. We have a responsibility to our patients to remain open and avoid shutting down/reducing availability due to illness. To this end, we are once again amending our COVID protocols and will continue to do so as needed.

Effective immediately:

• We are allowing clients into the building:
  • Masks must be worn at all times in the building, regardless of vaccination status.
  • Please limit your visit to one person per pet.
  • You will be texted a COVID waiver that must be filled out prior to entering our building.
  • Pets will be taken from the exam room to our back treatment room to limit face to face exposure.
  • If you are not comfortable wearing a mask or coming inside the building, please call or text us when you arrive and we will gladly meet you at the door to bring your pet inside for the exam.
• Please continue to use your Coldwater App or Petly account (see our website to set this up if you don’t already have one) to order food or prescription refills. We will email you an invoice when your order is ready. You can pay directly from this invoice and call us when you arrive – your order will be put on the pickup shelf in the back foyer.
• We will continue to follow stringent disinfection protocols required by COVID and will keep these in place for the future.

We’re looking forward to seeing your faces again soon!

We continue to serve pets in our community. For the most up-to-date hospital information, please visit our Facebook Page.

Our current services:

• Wellness Appointments
• Emergencies
• Sick Visits
• New Client Appointments

If you have questions or need further assistance, contact our hospital at 585-247-7200.